Shipping & Return Policy

Kencor Systems Pvt. Ltd. strives to provide reliable shipping, fast delivery, and excellent customer support for all products and equipment supplied through our business.

1. Order Processing

All orders are reviewed and confirmed by our team before dispatch.

Processing times may vary depending on product availability, customization requirements, and project specifications.

Customers will receive order confirmation and delivery updates after order approval.

2. Free Shipping

We offer free shipping on eligible products and standard deliveries within India.

For customized equipment, oversized machinery, special handling requirements, or remote locations, additional transportation charges may apply and will be communicated before order confirmation.

3. Fast Delivery

We work with trusted logistics partners to ensure timely and secure delivery.

Estimated delivery timelines may vary depending on product type, customization requirements, and delivery location.

Our team makes every effort to dispatch products as quickly as possible while maintaining quality standards.

4. Delivery Inspection

Customers are advised to inspect products immediately upon delivery.

Any visible damage, missing items, or packaging issues should be reported within 48 hours of receiving the shipment.

5. 7-Day Replacement Policy

Customer satisfaction is important to us.

If a product is received with manufacturing defects or transit-related damage, customers may request a replacement within 7 days of delivery.

Replacement requests must include:

• Order details
• Product photographs
• Description of the issue
• Proof of delivery

After verification, our team will arrange a suitable replacement or resolution.

6. Non-Returnable Products

The following products may not be eligible for return or replacement:

• Custom-built industrial equipment
• Made-to-order machinery
• Products modified according to customer specifications
• Equipment damaged due to improper installation, misuse, or unauthorized modifications

7. Cancellation Policy

Orders may be cancelled before production or dispatch begins.

Once manufacturing, customization, or shipping has commenced, cancellation requests may be subject to applicable charges.

8. Force Majeure

Delivery schedules may be affected by circumstances beyond our control, including natural disasters, transportation disruptions, government restrictions, strikes, or other unforeseen events.

9. Contact Information

For shipping, delivery, replacement, or return-related assistance, please contact:

Kencor Systems Pvt. Ltd.
Industrial Oven & Drying Equipment Manufacturer

Email: ovendryers@gmail.com
Phone: 080 3115 0121

We are committed to providing reliable products, safe transportation, and prompt customer support for every order.