Shipping & Return Policy

Shipping Policy

We make every effort to manufacture, process, and deliver your orders safely and on time.

Order Processing
Orders are typically processed after order confirmation and receipt of the required payment, where applicable.
Standard products are processed within the agreed business timeline.
Customized industrial ovens, dryers, and heating systems may require additional manufacturing time based on project specifications.
Orders are processed only on business days (Monday to Saturday), excluding Sundays and public holidays.
Shipping & Delivery
Delivery timelines may vary depending on the product type, customization requirements, production schedule, destination, and logistics availability.
Once your order has been dispatched, shipment tracking details will be shared via email, phone, or WhatsApp, wherever applicable.
Domestic and international shipping options are available based on customer requirements.
Shipping charges, if applicable, will be communicated before order confirmation.
Customers are requested to provide accurate shipping and contact details to ensure timely delivery.

Important: Delivery schedules may be affected by transportation delays, customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

Return Policy

At Kencor Systems Pvt. Ltd., customer satisfaction is important to us. We accept return requests for both defective and non-defective products within 7 days of the delivery date, provided the product meets the eligibility requirements described below.

Return Eligibility

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned in its original packaging wherever applicable.
Include all accessories, labels, manuals, technical documents, and other items supplied with the product.
Be accompanied by the original invoice or proof of purchase.
Customers may be requested to provide photographs or videos to help verify the return request where applicable.
All returned products are subject to inspection before a refund or replacement is approved.
Products Not Eligible for Return

Returns will not be accepted for:

Customized or made-to-order industrial ovens, dryers, or heating systems.
Products manufactured according to customer specifications.
Products damaged due to misuse, improper handling, unauthorized modification, or incorrect installation.
Products returned after the 7-day return period.
Products that have been used, altered, or are missing their original packaging, accessories, or documentation.
Return Shipping Charges
For approved non-defective returns, customers are responsible for the return shipping charges.
If the product received is defective, damaged during transit, or an incorrect product has been supplied, Kencor Systems Pvt. Ltd. will review the request and, where approved, provide an appropriate repair, replacement, or refund, as applicable.
Refund Policy

Once the returned product has been received and inspected, we will notify you of the status of your return request.

If your return is approved:

Refunds will be processed within 7 business days.
Refunds will be issued through the original payment method wherever possible.
Depending on your bank or payment service provider, the refunded amount may take additional time to appear in your account.
How to Request a Return

To initiate a return:

Contact our customer support within 7 days of receiving your order.
Provide your Order ID, Invoice Number, or Purchase Order details.
If the product is damaged, defective, or incorrect, please share clear photographs or videos for verification.
Our support team will review your request and provide further instructions.
Once the returned product is received and approved after inspection, the refund, repair, or replacement process will be initiated.
Order Cancellation
Orders may be cancelled before production or dispatch begins.
Cancellation requests for customized or made-to-order equipment may not be accepted once manufacturing has commenced.
Any applicable cancellation charges will be communicated based on the production stage of the order.

Contact Us
Kencor Systems Pvt. Ltd.
📍 44 KM Stone, Delhi-Rohtak Road, Kh. No. 143/22/1, Revenue Estate, Village & Post Rohad, Delhi, Distt. Delhi, Delhi - 124501, India
📧 Email
• ovendryers@gmail.com
📞 Phone
• 080 3115 0121
🌐 Website
• https://www.ovendryers.com